Returns & Exchanges
Your comfort is our priority. Due to the hygienic nature of underwear, we offer a 'First Pair Guarantee'—if you don't love your first pair, you can keep them and we will send a different size or issue a refund.
1
Initiate Request
Visit our Returns Portal and enter your order number and zip code to start the process.
2
Review Policy
Ensure items are unworn, unwashed, and in original packaging (excluding your first trial pair).
3
Print Label
Download and print the prepaid shipping label provided by our system for eligible returns.
4
Ship & Refund
Drop off the package at any authorized carrier location. Refunds are processed within 5-7 days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing